FAQs

 

HANDLING TIME

We aim to get your order processed within 2-3 business days after payment.

SHIPPING TIME

The estimated delivery time with Australia Post is as follows:

  • NSW: 1-3 business days
  • Rest of Australia: 3-10 business days
  • International: 14-21 business days

If your parcel has not arrived within the specified time please contact us and we can follow up the tracking information for you. Shipping is via Australia Post Standard Parcel Post - if you require Express Post, we can do so at an extra cost, please contact us on 02 4577 2797.

TRACKING

All parcels sent within Australia will be sent with tracking. Once your parcel has been sent you will receive an email shipping confirmation with the tracking number - please note the tracking number is right at the end of the email.

If you are having any issues with your tracking number, please contact us and we can get in touch with Australia Post.

International tracking is only available for orders over the value of $100.

RETURNS

REFUNDS

  • If you change your mind, the item is not wanted or is the wrong size, we offer an exchange or a credit voucher.
  • To obtain an exchange or credit the item must be in exactly the same condition as when sold with tags and packaging.
  • Items that are covered by a warranty or repair policy will be repaired or replaced.
  • We offer a full refund, exchange or credit on any item purchased that is faulty, damaged or is not as advertised.
  • No refund, exchange or credit on any sale item.

PRE ORDERS

  • Car Pre Order deposits are non-refundable.
  • We do not have set dates for car releases, and we cannot control any delays by the manufacturers. 

STORE PICK UP

You are welcome to collect your orders from any of our two Guy Stuff Stores in NSW, they are located in Windsor and Narellan. You are also welcome to collect your order from our store Lollies’n’Stuff in The Entrance NSW. Select local pickup at the checkout, and let us know which store you would like to collect from. You can contact us on 02 4577 2797 or at [email protected]

OUT OF STOCK

While we endeavour to keep the products listed up to date, occasionally we may run out of an item, or be waiting on stock to arrive from a supplier, if this happens we will contact you to offer the choice of a alternative item or a refund. 

PAYMENT OPTIONS

  • Paypal (preferred method)
  • Bank Deposit (details are available in checkout)
  • Pay On Pick Up in any of our stores
  • Credit Card over the phone by calling 02 4577 2797

Please note, if you wish to pay by credit card we do not have the facility for you to enter your card details on our website - you can use your credit card in Paypal as a guest if you do not have a Paypal account. 

CONTACT US ABOUT YOUR ORDER

If you have any questions about your order or ordering please give us a call at the Windsor store on 02 4577 2797 (9am-6pm AEST -  7 days) or email us at [email protected]